OneTik
Terms

Terms of Use

The rules for using OneTik: account, plans, the AI secretary, WhatsApp, payments and what each side guarantees the other.

Effective since September 9, 2026.

01Acceptance and who may use it

These terms are a contract between you and OneTik. They apply when you use the onetik.io website, the dashboard, the OneTik app or the booking page of a business that uses OneTik.

By using any of them, you agree to these terms.

  • To sign up for OneTik and create an account, you must be 18 or older and able to represent the business on whose behalf you are signing up.
  • Professionals invited by a business use the platform under that business's account and also accept these terms.
  • End customers who book or pay through a business's page accept these terms in what applies to them, in particular the section on payments.

02What OneTik offers

OneTik is a scheduling platform for businesses that run on appointments. Depending on the plan, it includes:

  • a calendar per professional, with a public booking page;
  • an artificial-intelligence secretary that answers and books on the business's WhatsApp;
  • automatic reminders on WhatsApp;
  • a point of sale for products and services;
  • subscription plans charged to customers per cycle;
  • charging through Mercado Pago, with Pix, card and payment link;
  • an app for iPhone and Android with notifications.

OneTik is the tool. The service provided to the end customer, the haircut, the consultation, the session, belongs to the business. We are not a party to that relationship and are not responsible for its quality, its price or whether the appointment is honored.

03Account, access and roles

  • Access uses your phone number and a one-time code sent on WhatsApp. There is no password. Whoever controls the number controls the account, so keep your WhatsApp protected.
  • Each number belongs to one person. Do not share your access.
  • Within a business there are the roles of owner, administrator and professional, each with different permissions. The owner is responsible for what the people they invited do in the account.
  • The data entered at sign-up must be true and kept up to date.
  • If you suspect misuse of your account, tell us immediately at [email protected].

04Free trial, plans and payment

  • Free trial. Every new business has 30 days to try the platform without paying. At the end of the trial, the account continues only if a plan is purchased.
  • Plans. Each plan defines what is included, such as the number of active professionals and access to the AI secretary. The limits of the purchased plan apply to the whole business.
  • Billing. The subscription is charged at the start of each cycle, through Stripe or Mercado Pago. The card number stays with them, never with us.
  • No lock-in. You can cancel whenever you want. The subscription runs until the end of the cycle already paid and is not renewed. There is no pro-rated refund of the current cycle.
  • Failed payment. If a charge fails, we notify you and retry. If it stays unpaid, the account is suspended until it is settled. Data is kept as described in the Privacy Policy.
  • Prices. We may change prices with at least 30 days' notice. The new price applies from the cycle following the notice.

05AI secretary

The secretary answers automatically based on the business's records, its calendar and the knowledge base the business writes. It is a support tool and it can make mistakes.

  • The business is responsible for keeping services, prices, opening hours and the knowledge base correct, because that is what the secretary uses to answer.
  • The business is responsible for what the secretary communicates to its customers on its behalf, and must follow the conversations in the dashboard.
  • The business can take over any conversation at any time and can turn the secretary off whenever it wants.
  • The secretary only books free slots and only after the customer confirms. Even so, the business must check its calendar and may adjust or cancel any booking.
  • The secretary may not be used to mislead customers, collect data without a legal basis or send unsolicited messages.

06Use of WhatsApp

  • You connect your own WhatsApp number to OneTik. The number remains yours and you can disconnect it in the dashboard.
  • Use of WhatsApp follows Meta's rules, including the WhatsApp commerce policy. Complying with those rules is the business's responsibility.
  • Only send bulk messages to people who agreed to receive them. Meta may restrict or block numbers that send improperly, and OneTik has no way to prevent or reverse that.
  • WhatsApp is a third-party service. Outages, changes and blocks imposed by Meta are outside our control.

07Your customers' payments

  • End customers' payments are processed by Mercado Pago, in the account the business itself connects to OneTik. The money goes straight to the business. OneTik does not store card data and does not hold those funds.
  • Mercado Pago's fees are borne by the business. Any OneTik fees on transactions are the ones stated in the purchased plan.
  • Chargebacks and refunds to end customers are the business's decision, within Mercado Pago's rules and Brazil's Consumer Protection Code. OneTik provides the tool to carry them out.
  • Issuing invoices to the end customer is the business's responsibility.

08Acceptable use

By using OneTik, you agree not to:

  • use the platform for illegal or fraudulent activity;
  • send spam, harassment, threats or unlawful content;
  • register or process third parties' data without a legal basis to do so;
  • attempt to access accounts, data or systems that are not yours;
  • copy, modify, reverse-engineer or resell the platform without written authorization;
  • overload or interfere with the operation of the service.

We may suspend or close accounts that break these rules, giving notice when possible.

09Your data and your customers' data

  • The data you enter and the conversations with your customers remain yours. You grant us a limited license to store and process that data only to provide the service.
  • For your customers' data, the business is the controller and OneTik is the processor, under Brazil's General Data Protection Law. You warrant that you have a legal basis to process that data and to share it with us.
  • OneTik processes the data only according to your instructions and the Privacy Policy, which is part of these terms.
  • Before closing the account, you may request a copy of your data at [email protected].

10Intellectual property

The software, the OneTik name, the brand, the mascot, the design and the platform's texts belong to OneTik. These terms transfer none of those rights to you. You may use the platform while the account is active, within the limits of these terms.

11Availability and support

  • We work to keep the platform up at all times, but we do not guarantee total availability. Maintenance and failures may occur, including at third parties we depend on, such as Meta, Mercado Pago, Stripe, Google and AI providers.
  • We may change, improve or discontinue features. Changes that materially reduce what you purchased will be announced in advance.
  • Support is provided by e-mail at [email protected] and on WhatsApp at +55 45 98812-5568, during business hours.

12Limits of liability

OneTik is liable for damage caused by its own fault, within the limits of the law. We are not liable for:

  • loss of revenue, customers or opportunity resulting from platform downtime, delay or error;
  • AI secretary answers based on wrong or outdated information entered by the business;
  • blocks, restrictions and failures of WhatsApp, of payment providers or of other third-party services;
  • the relationship between the business and its end customers, including the delivery of the booked service.

Where the law allows a limit, OneTik's total liability is capped at the amount the business paid for its subscription in the 12 months before the event. Nothing in these terms waives rights that Brazil's Consumer Protection Code guarantees and that cannot be waived.

13Termination

  • You may close the account whenever you want, by e-mail at [email protected] or through support on WhatsApp. Access continues until the end of the paid cycle.
  • We may suspend or close the account for non-payment or breach of these terms, giving advance notice whenever possible.
  • After closure, data is deleted within the periods set in the Privacy Policy. Request a copy of your data before then.

14Changes to these terms

We may update these terms. Relevant changes will be announced in the dashboard or by e-mail at least 15 days in advance. Continuing to use the platform after that means accepting the new version. If you disagree, you may close the account before the change takes effect.

15Governing law and venue

These terms are governed by Brazilian law. Disputes will be resolved in the courts of the district where OneTik is headquartered, except where the law guarantees the consumer the courts of their own domicile. Before any action, we will try to resolve the matter directly with you.

16Contact

How we handle data is in the Privacy Policy.